<aside> 🥇 Received the Gerald P. Miller Teamwork/Collaboration Award at the University of Michigan School of Information Exposition.

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Role

User Researcher & Product Designer

Timeline

8 months

Team

4 designers/ researchers

Tools

Figma

Background

Workit Health is a telehealth provider offering addiction treatment that is available from home. My team of University of Michigan research students and I were tasked with improving the electronic health record (EHR) note-taking system to improve the quality of care for their patients.

Workit Health, a Series C startup with over 100 million dollars in funding, improves the lives of people who struggle with addiction by providing patient-centered, whole-person care that is effective and affordable.

Overview

Problem

At Workit Health, clinicians, billing team members, and counselors must not only balance their busy schedules every day but also coordinate across the company through the notes that they take. Clinicians have to balance their Zoom call window, Google Calendar, other notes, Slack messenger, and Asana across their screens all while trying to give their recovery patients the attention they need.

Goals

Establish a notes categorization system to ensure that staff members can identify what the notes are intended for and so that there is no inconsistent documentation between staff.
Develop an integration system within the EHR to coordinate documentation in order to provide interdisciplinary care.
Improve notes documentation flow following the SOAP (Subjective, Objective, Assessment and Plan) method.
Design a prototype outlining a solution that is technically feasible, viable for the business, and desirable for the staff that will be using it.

User Research

Personas

Our team conducted 8 preliminary interviews with different stakeholders including counselors, clinicians, and billing team members. Each interviewee was asked about their goals, motivations and pain points using the current electronic health record.